Contacting HotBrick Support

Technical support is only available to registered users

You can register to use this service either by:
Returning your product registration card (if you purchased a retail version).
Completing the questions in the electronic sales page (if you purchased a download version).

TROUBLESHOOTING GUIDE

If you are experiencing any problems in the installation or operation of your HotBrick product, please read the relevant Frequently Asked Questions (FAQ) pages below and make sure you are running the latest version of the software (see product updates).

HotBrick Personal Firewall Pro FAQ
Extensive information about HotBrick Personal Firewall

Contacting Us By Email

Before contacting HotBrick Support, please be sure you have read the relevant Frequently Asked Questions (FAQ) pages, and are running the latest version of the software.

To contact HotBrick support, please send an email containing the following information:

Which HotBrick product are you using?
What version of the software are you running?
Did you install a CD version or download the electronic version?

What operating system are you running?
What is the error? (ADD message and the error code if available)
When does this error happen?
Is this error repeatable?

Are you using a laptop?
What CD-ROM drive(s) are you using?

Please provide a contact emai address.

Email: support@HotBrick.com

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